Every organisation has a system of agreement process, these range from contracts to offer letters to purchase orders. However, many organisations still rely on manual, disconnected processes costing the business time, money and increasing errors and risk.
Modernising customer based business agreement solutions has the ability to help a business do business faster, simpler, greener, and more cost-efficiently, while delivering a better experience for customers, partners, and employees.
The BBX Group is leading the frontier of modernising business solutions in its operating territories to assist members during the COVID pandemic and post-pandemic in order to be responsive to business requirements.
A modern system of agreement has the ability to cultivate and maintain customer trust and loyalty. Therefore, when planning to move towards modernisation, be guided by these principles suggested by the BBX Group.
1. Handheld device popularity is on the rise. Design a system with that in mind.
With an increasing amount of business being conducted from mobile devices, the development of mobile-friendly initiatives when it comes to website development, app development and business agreement solutions is imperative for modern-day business. Developing agreement solutions that are specifically designed to be accepted and accessed on mobile devices improves accessibility for customers.
2. Automation improves efficiency and eliminates human error.
A modern system of agreement streamlines complex agreement processes with an effortless experience. It guides the consumer to provide information, automatically creating an agreement unique to his or her situation. Automating the customer experience makes transactions and engagement easier for customers and businesses.
3. Connection of your CRM to your processes streamlines customer integration.
Businesses value their customers and often keep records of their transactions and details. Integrating this information with business agreement solutions ensures customers can access and utilise their existing details for ease of use.
4. Customer consent goes hand in hand with full compliance across your system of agreement.
Customers need to agree to stipulated terms in order to move a process forward; when they’re unsure about what they’re getting into, they may hesitate. However, offering transparency and a system designed for compliance from day one ensures customers, businesses and auditors have evidence of regulatory compliance and protection for customers.
The BBX Group is encouraging business owners to modernise their delivery of business agreement solutions as the dependence of conducting business on handheld devices increases. Customers will continue to expect simpler, faster, mobile-ready experiences for all of their needs, with businesses under pressure to deliver a solution.
Ultimately, modernising business approaches with customer focused business agreement solutions is a way for businesses to adapt to the COVID-19 reality and assists them with forward planning.
